Remote Control

One of the most powerful support features of Terminal Services is remote control or shadowing. I will explain how to use shadowing later in the chapter. For now, let's look at the settings that control how it behaves. Figure 4.9 shows the Remote Control tabs of each of the properties sheets.

Terminal Services Profile

User, Test Properlies

General ] Address | Account | Profile j Telephones j Organization Published Certificates j Member Of | Dial-in j Object j Security Environment | Sessions Remote control j Terminal Services Profile

Use this tab to configure Terminal Services remote control settings.

To remotely control or observe a user's session, select the following check bow:

W Enabjeremote conboi

To require the user's permission to control or observe the session, select the following check bon:

W Require user's permission

Level of control-

User, Test Properlies

General ] Address | Account | Profile j Telephones j Organization Published Certificates j Member Of | Dial-in j Object j Security Environment | Sessions Remote control j Terminal Services Profile

Use this tab to configure Terminal Services remote control settings.

To remotely control or observe a user's session, select the following check bow:

W Enabjeremote conboi

To require the user's permission to control or observe the session, select the following check bon:

W Require user's permission

Level of control-

Specify the level of control you want to have over a user's session r* View the user's session <•" interact with the session

Cancel

Apply

Figure 4.9: Remote control settings.

Like the other Terminal Services settings, the default remote control behavior is to obey the settings defined on the user object. The defaults are to allow a user's session to be remote controlled and to require that the user be prompted to grant permission before an administrator or support person can view or interact with the session. Assuming that you do not disable remote control altogether, you can configure it with the following settings:

• Require user's permission—If this check box is selected, when an administrator or support person wants to view or control a user's session, the user is prompted for his or her permission. Figure 4.10 shows the request message box.

\\5ERVER\administrator is requesting to control your session remotely. Do you accept the request?

\\5ERVER\administrator is requesting to control your session remotely. Do you accept the request?

Figure 4.10: Remote Control request for a user's permission.

• Control level—You can configure the user account or the server to allow one of two levels of control when shadowing: View or Interact. When set to View, the support person can only observe the user, whereas, with Interact set, the support person can actually control the user's session as if the support person were sitting at the user's keyboard and mouse.

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  • Fatima
    How to control users in server 2000?
    9 years ago
  • sammy
    Is requesting to control your session remotely. Do you accept the request?
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