Initiating a Remote Assistance Session

Administrators can also initiate a remote assistance session through the Offer Remote Assistance feature. By default, this option is disabled, but can be enabled through Group Policy by taking the following actions:

1. Select Start > Run and in the Run dialog box, type gpedit.msc.

2. Expand Local Computer Policy > Computer Configuration > Administrative Templates.

3. Expand System, then Remote Assistance.

4. In the details pane, double-click Offer Remote Assistance and check the Enabled checkbox. Under Helpers, click the Show button. Click the Add button, type in the names of any users that are allowed to offer Remote Assistance, and click the OK button.

Once Offer Remote Assistance is enabled, you can offer remote assistance to a user through the following steps:

1. Inform the user that you will be offering remote assistance.

2. From the Help And Support Center dialog box, under the Support Tasks list, select Remote Assistance, then Offer Remote Assistance.

3. Follow the instructions for providing the name or IP address of the user's computer.

4. The user will see a prompt that you—the network administrator—would like to view the screen, chat with them in real time, and work on their computer. The user then accepts your assistance request.

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